Terms & Conditions

Updated: March 12, 2025

CONTRACT FOR SERVICES PROVIDED BY IMAGERY WORKS LLC

Imagery Works LLC (herein referred to as “Company”) and its employees (herein referred to as “Consultant” and “Coach”) agrees to provide coaching and educational services. You (herein referred to as “Client”) agree to abide by all policies and procedures as outlined in this agreement as a condition of receiving these services.

SERVICE

The services to be provided by the Coach to the Client are face-to-face or remote, as agreed with the Client. The goal of coaching is to assist the Client with addressing specific issues or general conditions in their lives, which may be achieved by providing educational services, as well as facilitating conversations and activities. The Client acknowledges that these conversations and activities may require reflecting on difficult topics and possibly cause strong emotions. The Coach will provide the necessary tools and knowledge to achieve agreed upon coaching goals, however the Client understands that their ultimate success or failure will be the result of their own actions, their particular situation, and other circumstances beyond the Consultant’s knowledge and control. The Client also understands that, at present, coaching is an unregulated industry and the Coach is not licensed by an internationally recognized regulator.

DISCLAIMER

Imagery Works LLC does not employ registered psychologists, psychiatrists, or licensed therapists and therefore does not provide therapy to its clients. Services provided by Imagery Works LLC do not replace the care of psychologists or other healthcare professionals. The Company will not take any responsibility for the results of clients’ actions and any harm or damage they suffer as a result of the use, or non-use of the information provided during sessions. The Client is responsible to use judgment and conduct due diligence prior to implementing any plan or practice recommended during services provided. The Company does not make any guarantees about the results of the information provided during sessions. Prior to sessions that involve physical movement, it is the client’s responsibility to consult their healthcare practitioner. The Coach is not responsible for determining whether the Client is physically fit to carry out a particular physical movement or activity and it will be up to the Client’s discretion to determine the appropriate course of action.

PRIOR HISTORY

The Client agrees to disclose details of the past or present psychological or psychiatric treatment. The Client understands that certain conditions may require therapy, counseling, or medical psychological examination and are not appropriate for coaching, unless coaching is used as a secondary support mechanism and the Coach is fully aware of the Client’s existing conditions. The Client is agreeing that if any mental health difficulties arise during the course of the coaching relationship, they will notify the Coach immediately to determine the appropriate plan of action.

REFUND POLICY

• The Coach reserves the right to decline providing services at their discretion should an inappropriate or otherwise undesirable condition arises.
• No refunds will be provided if the service has already been provided.
• I’m pleased to offer a full refund under the following circumstances:
  
  • Payment was made prior to the service date and the Coach had to cancel the session due to unforeseen circumstances.
  • Payment was made prior to the service date and the Coach had to reschedule the session, but an agreed upon date and time could not be established with the Client.
  • Payment was made prior to the service date and the Client could not receive the service due to unforeseen circumstances and rescheduling is not an option.

RESCHEDULING POLICY

• Session fees can be applied to an appointment at a later date if the session is rescheduled.
• Any cancellations made within 24 hours of the scheduled session will incur a 20% late cancellation fee.

CONFIDENTIALITY

The Company respects Client’s privacy and requests that the Client respects the Company’s privacy as well. Thus, consider this a mutual non-disclosure agreement. Parties agree not to disclose, reveal or make use of any Confidential Information revealed during coaching sessions, workshops or otherwise. Both Parties will keep Confidential Information in strictest confidence and shall use the best efforts to safeguard the Confidential Information and to protect it against disclosure, misuse, espionage, loss and theft. The Client understands that the confidentiality agreement may be limited and necessary actions may be taken by the Coach if the Client reports child or elder abuse, or threaten to harm themselves, the Coach or someone else. If the Coach is ordered by a court to provide information or to testify, they will do so to the extent the law requires. Accommodation can be made for the Coach to speak to other individuals if the Client provides a written permission to do so. Note that the use of technology for sessions carry an inherent confidentiality risk that is beyond the control of the Company.

NO TRANSFER OF INTELLECTUAL PROPERTY

The Client is not authorized to use any of the Company’s intellectual property for Client’s business purposes. All intellectual property, including the Company’s copyrighted programs and/or course materials, shall remain the sole property of the Company. No license to sell or distribute Company’s materials is granted or implied. By using Imagery Works LLC services, Client agrees (1) not to infringe any copyright, patent, trademark, trade secret, or other intellectual property rights, (2) that any Confidential Information shared by the Company is confidential and proprietary, and belongs solely and exclusively to the Company, (3) Client agrees not to disclose such information to any other person or use it in any manner other than in discussion with the Company.

CLIENT RESPONSIBILITY

Client accepts and agrees that Client is responsible for their progress and results from the services provided. Company makes no warranties or guarantees verbally or in writing in relation to desired or expected outcomes from the services provided. The Client understands that because of the nature of the services, the results experienced by each Client may significantly vary.

SEVERABILITY/WAIVER

If any provision of this Agreement is held by to be invalid or unenforceable, the remaining provisions shall nevertheless continue in full force. The failure of either Party to exercise any right provided for herein will not be deemed a waiver of that right or any further rights hereunder.

LIMITATION OF LIABILITY

The Client releases the Company, its officers, employees, directors, subsidiaries, principals, agents, heirs, executors, administrators, successors, assigns, Instructors, guides, staff, Participants, sub-contractors and related entities as well as the venue where the services are being provided and any of its owners, executives, agents, or staff (hereinafter “Releases”) from any and all damages that may result from any claims arising from any agreements, all actions, causes of action, contracts, claims, suits, costs, demands and damages of whatever nature or kind in law or in equity arising from the Client’s participation in the services provided. The Client accepts any and all risks, foreseeable or unforeseeable. The Client agrees that Company will not be held liable for any damages of any kind resulting or arising from including but not limited to; direct, indirect, incidental, special, negligent, consequential, or exemplary damages happening from the use or misuse of Company’s services. Company assumes no responsibility for errors or omissions that may appear in any of the training materials. The Client further declares and represents that no promise, inducement or agreement not expressed in this agreement has been made to them to sign this agreement. This agreement shall bind the Client’s heirs, executors, personal representatives, successors, assigns, and agents.

ASSIGNMENT

The Client may not assign this Agreement without express written consent of Company.

MODIFICATION

Company may modify terms of this agreement at any time.

TERMINATION

By using services provided by Imagery Works LLC, The Client agrees that the Company may, at its sole discretion, terminate this Agreement, and limit, suspend, or terminate Client’s participation in the services provided without refund if Client becomes disruptive to Company or Participants, Client fails to follow the Program guidelines, is difficult to work with, impairs the participation of the other participants in the Program or upon violation of the terms as determined by Company. Client will still be liable to pay the total contract amount.

DUTY TO READ

The Client accepts that under this agreement, Client has a duty to read this terms of participation policy, and has done so. Furthermore, Client understands and accepts that they are precluded from using lack of reading as a defense against all remedies contained herein.